Algorithm Forge

Installation

• I get the error "Java Web Start - Unexpected Error". What's the problem?

• I have downloaded the JNLP file. How do I start the program with that?

• Why do I get the Critical Error "rJava could not be installed"?

• I get an "Application Error - Unable to launch the application". What should I do?

• Why are there no shortcuts on my desktop for the applications?

• I get the error "Could not find the main class. Program will exit.". What's the problem?

• I get the error "Java Web Start - Download Error". What's the problem?

Excel Import

• Some values are only cryptic formulas like D9*C9*0.0010. Why?"

• It still is not working. What can I do?"

Other questions

• I use Linux. Why can't I print?

• How do I change environment variables under Windows?

• How do I empty the cache in Firefox?

• How do I empty the cache (delete temporary internet files) in the Internet Explorer?

• How do I empty the cache in Java WebStart?

• I get a "java.lang.OutOfMemoryError: unable to create new native thread." What can I do?

Answer: Our program requires Java 6, which is available since 2006. It seems you are using still Java 5, which was released in May 2004 and entered its end of life (EOL) transition period in April 2008. We strongly advise to upgrade your Java installation!

Go to http://www.java.com/en/download/manual.jsp and download the Java Runtime Environment (JRE) for your operating system. After downloading start the installer as administrator and follow the instructions.

Answer: If your browser downloaded the JNLP file or asked you which program to use for opening it, most likely something is wrong with your Java installation.

Go to http://www.java.com/en/download/manual.jsp and download the Java Runtime Environment (JRE) for your operating system. After downloading start the installer as administrator and follow the instructions.

Answer: Most likely some other process is already accessing rJava so it could not be reinstalled. Take a look at the windows task manager:

Answer: If you get this Application Error, most likely we have changed something and your web browser has unfortunately only loaded half of the new program from the web and took the other half from the cache. The solution therefore is to tell your browser to forget about prior downloaded files that is to empty the browser cache that is to delete temporary internet files. See here, how to empty the cache in Firefox and see here, how to delete temporary internet files in the Internet Explorer. If this is no solution to your problem, please click on the button labeled "Details", copy the text from the tab "Exception" and send it to us.

Answer: When you delete the shortcuts of a "Web Start" variant, Java will not create a new shortcut at further program starts. Empty the cache (see here, how to empty the cache) and afterwards Java WebStart will create shortcuts again.

Answer: Most likely the error message is misleading and an old java runtime environment is causing problems. Take a look at the command prompt window:

Answer: Our program requires Java 6, which is available since 2006. It seems you are using still Java 1.4, which was released in 2002, entered its end of life (EOL) transition period in December 2006 and reached it in October 2008. We strongly advise to upgrade your Java installation!

Go to http://www.java.com/en/download/manual.jsp and download the Java Runtime Environment (JRE) for your operating system. After downloading start the installer as administrator and follow the instructions.

Answer: Your Excel file includes formulas. Please copy the content as "data only" and try again.

Answer: Save your Excel file as a CSV file and take a look at it with an arbitrary text editor. Try to load this file.

Answer: If you get a NullPointerException (null attribute) at sun.print.IPPPrintService.isAttributeValueSupported you found a NetBeans bug. Take a look at the printer settings of your system and change the page rotation from automatic to some other value, since Java and Cups fail to communicate otherwise.

Answer: Under Windows XP go to the Control Panel and select the item "System". Click on the button "Environment Variables" in the next dialog:

Answer: Select "Tools ->> Clear Private Data" from the menu or press CTRL+Shift+Delete.

Select "Cache" from the following dialog and press the button "Clear Private Data Now".

Answer: Select "Tools ->> Internet Options..." from the menu.

Answer: First open your browser and empty the cache there...

Then open a command line shell and type in javaws -viewer. Then press the button "View" in the Panel "Temporary Internet Files", select our application and press the red cross to delete it.

Answer: Free more memory by closing programs or buy some more. If you think you have a reasonable amount of free memory and it must be a bug that our program is requesting that much memory, please contact us.